Service Delivery Specialist

1 day ago


Basingstoke, Hampshire, United Kingdom TD SYNNEX Full time
About the Role

We are seeking a highly motivated and customer-focused Service Delivery Executive to join our team at TD SYNNEX. As a key member of our sales and service team, you will be responsible for delivering exceptional customer service and supporting key accounts to drive sales targets.

Key Responsibilities
  • Confirm and process purchase orders accurately and within agreed SLAs, checking requirements and pricing are correct
  • Liaise with customers on various tasks, including sales, quotes, stock, backlog, and general queries
  • Interact with TD SYNNEX logistics centre to ensure customer requirements are met in full, obtaining delivery slots
  • Verify daily that deliveries have been successfully made and take corrective action if necessary
  • Collaborate with product marketing and vendors to obtain product specification details, upload, and manage this information accurately in customer portals within defined SLAs
Requirements
  • Previous experience and confidence in speaking with customers on the telephone
  • Experience working in a fast-paced sales or service environment
  • Process-driven and results-oriented
  • Good planning and organizing skills
  • Excellent communication skills (verbal, written, and face-to-face)
  • Demonstrate a high level of initiative
  • Proficient in Excel
What We Offer

As a valued member of our team, you will have the support to flourish in this role and gain valuable knowledge and experience to develop your career further within TD SYNNEX. We are committed to providing a culture that values diversity and promotes equal opportunities, and we are a Disability Confident employer.



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