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Administrative Support Officer
3 months ago
Job Overview
We are seeking a dedicated individual to join our Administration Team within the Endocrinology Department. This position involves providing essential administrative assistance to the medical secretarial staff. The ideal candidate will possess a strong motivation and the ability to handle multiple tasks efficiently in a dynamic office environment. Excellent communication skills are crucial, as you will interact with a diverse group of individuals. Proficiency in IT and meticulous attention to detail are also required, as we strive to maintain a high standard of service for our patients and medical professionals. Given the department's substantial workload, candidates must demonstrate experience in meeting tight deadlines. The ability to collaborate effectively within a team is essential.
Key Responsibilities
- Manage the storage, retrieval, and archiving of patient records to support outpatient services.
- Handle incoming mail and distribute it to the appropriate personnel.
- Provide customer service, assist with patient registration, and perform data entry tasks.
- Maintain familiarity with filing systems and ensure accurate filing of patient records.
- Recognize the significance of precise and timely filing practices.
- Utilize tracking systems to locate and request patient records when they are not in main storage areas.
- Respond to telephone inquiries from various departments and external hospitals regarding patient information or records.
- Update tracking systems to reflect the location and status of patient records in relation to document management.
- Safeguard confidential information by filing it appropriately within patient records.
- Retrieve patient records for healthcare professionals as needed.
- Assist with daily administrative tasks, including printing, answering calls, and labeling.
- Provide general support to the Medical Secretarial team as required.
About Bolton NHS Foundation Trust
Our Trust is committed to enhancing the health of our community and delivering the highest quality care to the populations we serve. We prioritize creating a workforce that reflects the diversity of our communities. Our staff are valued, and we offer excellent opportunities for professional development and training.
Candidate Profile
Education and Qualifications
- Essential: English and Maths Grades C/4 and above.
- Desirable: Qualification in Administration or Customer Service.
Experience and Knowledge
- Essential: Experience in an administrative role.
- Essential: Strong customer service skills.
- Essential: Understanding of Data Protection regulations.
- Desirable: Experience with medical records.
- Desirable: Previous work experience in a hospital or NHS setting.
Skills
- Essential: Ability to work under pressure and meet deadlines.
- Essential: Accurate filing abilities.
- Essential: Flexibility in tasks and working hours.
- Essential: Strong prioritization skills.
- Essential: Attention to detail and adherence to standards.
- Desirable: Willingness to adapt to change.
