Administrative Support Officer

3 weeks ago

Bolton, Bolton, United Kingdom Reed Full time
Job Title: Administration Officer

We are seeking an experienced Administration Officer to join our team at Bolton Council. As an Administration Officer, you will provide clerical and administrative support to the team, including maintaining filing systems, responding to requests, setting up new accounts, and handling direct debits.

Key Responsibilities:
  • Provide administrative support to the team, including maintaining filing systems and responding to requests.
  • Raise invoices, credit and debit memos, and standing charges, ensuring the correct addition of VAT and interest, and processing refunds.
  • Assist with the collection of outstanding invoices by agreeing on repayment plans, monitoring arrangements, and updating the system for unpaid invoices.
  • Amend computer records following contact with customers, other council sections, and external agencies.
  • Attend meetings to receive and share information and maintain up-to-date knowledge of relevant systems.
  • Use ICT systems competently to accurately input and maintain information relating to sundry debts.
  • Communicate effectively to ensure the effective exchange of information.
  • Deal with customers in a sensitive and diplomatic manner to meet their needs.
  • Work as part of a team and contribute to the effective running and performance of the service.
Requirements:
  • Ability to accurately calculate charges to answer customers' queries relating to debts.
  • Must be able to demonstrate an ability to organise, plan and prioritise own workload.
  • Ability to use ICT systems competently to accurately input and maintain information relating to sundry debts.
  • Demonstrate a knowledge of training methods and techniques as the post-holder will be expected to provide on-the-job training to new team members.
  • Show excellent communication skills to ensure the effective giving and receiving of information.
  • Demonstrate an ability to deal with customers in a sensitive and diplomatic manner to meet customer needs.
  • Demonstrate effective team working, including providing support to colleagues, as well as meeting objectives determined by management.
  • Experience of contact with the public as this post involves dealing with customers.
  • Experience of using IT systems, in particular Microsoft Office products.

To apply for this role, please submit your CV detailing your relevant experience and qualifications.

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