Customer Support Operations Supervisor

4 weeks ago


Sutton Coldfield, Birmingham, United Kingdom GCC Facilities Management plc Full time
Position Overview
Are you an enthusiastic professional with a strong commitment to providing outstanding customer support and effectively addressing concerns? Do you excel in a fast-paced setting where each day presents new challenges? If this resonates with you, we invite you to explore this opportunity.


GCC Facilities Management plc is on the lookout for a
Customer Support Operations Supervisor who possesses proven expertise in team leadership and complaint resolution. The ideal candidate will be well-organized and capable of managing diverse responsibilities while ensuring customer satisfaction.

Key Responsibilities
  • Lead and mentor a team of customer service representatives.
  • Oversee the resolution of customer complaints and inquiries.
  • Implement strategies to enhance customer experience.
  • Monitor team performance and provide constructive feedback.
Qualifications
  • Demonstrated experience in a supervisory role within customer service.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal abilities.


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