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Senior Sales Associate

2 months ago

Portsmouth, Portsmouth, United Kingdom REISS Full time

About Reiss

Reiss is a leading luxury fashion brand known for its high-quality, timeless designs. With a strong presence in the global market, we are committed to delivering exceptional customer experiences and driving business growth.

Job Summary

We are seeking a highly motivated and experienced Senior Sales Associate to join our team at Reiss. As a key member of our retail team, you will be responsible for supporting the day-to-day operations of our store and motivating team members to achieve sales and operational goals.

Key Responsibilities

  • Deliver exceptional customer service experiences, ensuring customer satisfaction and loyalty.
  • Support the opening and closing of the store, maintaining a high level of store appearance and organization.
  • Inspire and motivate the sales team to achieve sales targets and meet operational goals.
  • Delegate duties and responsibilities to sales team members, ensuring they deliver high-quality results in a timely manner.
  • Assist the management team in leading the team to meet key performance indicators (KPIs) for the store.

Requirements

  • A passion for luxury fashion and customer-facing experience.
  • Excellent customer service skills, with the ability to see things from the customer's perspective.
  • Flexibility and adaptability in a fast-paced retail environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and management.
  • Strong organizational and decision-making skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • A team player with a positive attitude and a commitment to delivering exceptional results.

What We Offer

  • Seasonal business wear allowance.
  • Generous employee discount.
  • Rewarding commission structure.
  • Wellbeing and financial support through our Employee Assistance Programme.
  • Low monthly cost health support through our medical cash plan.
  • Fitness discounts.
  • Family-friendly policies, including enhanced parental pay.
  • 23 days annual leave, increasing to 25 days after 2 years' service.
  • Employee referral scheme.
  • Career development opportunities.