Removals Operations Manager
2 months ago
Job Summary: We are seeking a highly skilled and experienced Removals Operations Manager to join our team at Red Recruit. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our removals services, ensuring that all moves are completed efficiently and effectively.
Key Responsibilities:
- Move Coordination: Coordinate and manage the logistics of removals, including processing new move bookings, allocating resources, and ensuring that all jobs are completed on time and within budget.
- Fleet Management: Oversee the maintenance and upkeep of our fleet of vehicles, ensuring that they are in good working condition and that all necessary repairs are carried out in a timely manner.
- Staff Management: Manage and develop a team of removals staff, including estimators, drivers, and porters, to ensure that they have the skills and knowledge required to provide excellent customer service.
- Customer Service: Provide exceptional customer service to our clients, responding to their queries and concerns in a timely and professional manner.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and reduce costs.
Requirements:
- Experience: A minimum of 2 years' experience in a removals operations role, with a proven track record of success.
- Skills: Excellent communication and problem-solving skills, with the ability to work well under pressure.
- Qualifications: A relevant qualification in a field such as logistics or operations management would be advantageous.
What We Offer:
- Competitive Salary: A competitive salary of up to £40,000 per annum, plus a profit bonus.
- Opportunities for Career Development: The opportunity to develop your career in a dynamic and growing company.
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