IT Support Specialist

3 weeks ago


South West England, United Kingdom ea Change Group Ltd Full time £30,000
Position:
IT Support Specialist

Compensation:
Up to £30,000 + 10% performance bonus

Overview:
ea Change Group Ltd is looking for a committed IT Support Specialist to enhance our vibrant team. As an essential part of our IT support division, you will deliver first-line assistance through the service desk, primarily aiding internal users remotely.

Key Responsibilities:
  • Addressing and resolving technical challenges related to Microsoft technologies, including Active Directory, Intune, Office 365, Azure, and AutoPilot.
  • Managing helpdesk inquiries and ensuring timely support.
  • Contributing to service desk functions to uphold exceptional customer satisfaction levels.
  • Troubleshooting hardware and software issues for internal users, both remotely and on-site.
  • Providing assistance with network-related challenges.
  • Supporting mobile device management.

Qualifications:
  • Experience in a helpdesk, service desk, or IT support capacity.
  • Proficiency in Microsoft technologies such as Active Directory, Intune, Office 365, Azure, and AutoPilot.
  • Understanding of network support and troubleshooting.
  • Experience with Apple devices is advantageous.

Preferred Skills:
  • Programming knowledge and familiarity with SQL.
  • A valid driving license is required.

Benefits:
  • Competitive salary up to £30,000.
  • 10% performance bonus.
  • Pension scheme.
  • Career advancement and development opportunities.
  • Free parking available.

If you are a proactive individual with a strong passion for IT support, we encourage you to consider this opportunity. We are dedicated to promoting equal opportunity and diversity, and all applicants with relevant experience and qualifications will be acknowledged.



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