Lead Product Analyst

3 weeks ago

London, Greater London, United Kingdom Wise Full time

Company Overview

Wise is a pioneering technology firm dedicated to revolutionizing the way individuals and businesses manage and transfer money globally. Our focus is on minimizing fees, maximizing convenience, and ensuring rapid transactions.

Our mission is to simplify the financial lives of people and organizations by providing seamless international payment solutions.

By joining Wise, you will contribute to the development of an innovative financial network that serves everyone, everywhere.

Position Overview

Senior Product Analyst - KYC

We are seeking a Senior Product Analyst who shares our vision of creating a world with unrestricted financial access. You will collaborate with our operational teams to facilitate data-driven strategies that enhance our rapidly expanding product offerings.

In this role, you will spearhead our analytical initiatives within the KYC Experience team, focusing on enhancing customer experiences, mitigating fraudulent activities, and efficiently verifying customer identities.

Your collaboration with product managers, designers, engineers, and fellow analysts will be crucial in translating insights into meaningful improvements for our customers, thereby advancing our mission.

About the KYC Team:

The KYC team's objective is to establish a sustainable and scalable KYC product, contributing to Wise's goal of achieving operational excellence.

Your Responsibilities:

Provide essential insights to product leadership to evaluate the operational health of the KYC function. Analyze performance metrics and identify optimization opportunities for key strategic initiatives. Lead the implementation of the product KPI framework and target-setting processes in reporting and pipelines. Conduct in-depth analyses of product metrics and assess their impact on customer experiences.

This role offers you the chance to:

Contribute to meaningful change in the financial landscape by addressing systemic issues and empowering individuals and businesses with control over their finances. Extract valuable insights from extensive datasets, leveraging our global customer base and diverse payment infrastructure. Influence the strategic direction of your team, facilitating data-driven decision-making processes. Collaborate with a diverse network of professionals, including analysts, data scientists, and product managers, to enhance your skills and knowledge.

Qualifications

Ideal Candidate Profile:

Minimum of 4 years of experience in analytics. Proven background in operational analytics, including efficiency assessments and experimentation. Experience in developing data pipelines. Proficient in SQL. Familiarity with programming languages such as Python or R. Experience with data visualization tools (e.g., Looker, PowerBI, Tableau) and the ability to convey insights through storytelling with data. Self-motivated and capable of thriving in empowered team environments.

Additional Skills (Preferred):

Prior experience in KYC-related domains.

Company Culture

At Wise, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that our strength lies in our differences and that inclusive teams enable us to uphold our values and ensure that every employee feels respected and empowered to contribute to our mission.

We celebrate our international team and the unique perspectives each member brings.

To learn more about Wise and our workplace culture, please visit our website.

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