Senior IT Support Specialist

3 weeks ago


Liverpool, Liverpool, United Kingdom CV Library Full time
Job Title: 3rd Line Support Engineer

Location: Liverpool

Salary: £33,000 - £40,000 DOE

We are seeking a highly skilled and experienced 3rd Line Support Engineer to join our team in Central Liverpool. As a key member of our IT team, you will be responsible for providing exceptional technical support to our clients, resolving complex hardware and software issues, and mentoring junior team members.

Key Responsibilities:

  1. Provide technical support to clients via phone, email, or on-site visits
  2. Resolve complex hardware and software issues, including WAN, LAN, and Cloud infrastructure
  3. Mentor and train junior team members to ensure they have the necessary skills to perform their roles
  4. Collaborate with 3rd parties to resolve issues and improve service delivery
  5. Support and maintain operating systems, including Windows and Linux
  6. Work on client projects, managing and supporting IT infrastructure

Technical Requirements:

  1. Minimum 3 years' experience in IT, preferably in a 3rd Line Support role
  2. Experience with installing and configuring IT systems, including routers, switches, and firewalls
  3. Knowledge of Office 365 and applications, including VoIP and connectivity
  4. Experience with MS Server, Clustering, and Active Directory
  5. Knowledge of Hyper-V and VMware, as well as SQL troubleshooting

What We Offer:

We offer a competitive salary, excellent benefits package, and opportunities for career growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please apply to this role.



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