Maintenance Scheduling Specialist

3 weeks ago


London, Greater London, United Kingdom MMP Consultancy Full time
Position Overview:

MMP Consultancy is in search of a dedicated Planner to oversee various responsive maintenance contracts. This role is pivotal in ensuring efficient scheduling and customer satisfaction.

Key Responsibilities:
  • Efficiently organize and allocate work schedules for up to 20 operatives daily, ensuring optimal diary management.
  • Monitor the system for urgent requests and address them promptly to meet established targets.
  • Communicate with duty surveyors to authorize necessary adjustments, allowing operatives to continue their tasks without delay.
  • Coordinate inspections for supervisory staff.
  • Deliver exceptional service to clients through direct interactions.
  • Collaborate with team members to meet collective goals, achieving a minimum of 60 new order allocations each day.

Qualifications:
  • Proven experience in a scheduling or customer service role within a Housing Association, Local Authority, or Maintenance Contractor.
  • Strong communication skills coupled with excellent organizational abilities.
  • Proficient in IT, particularly with Microsoft Excel and Word.
  • Background in customer service with a focus on client satisfaction.
  • Familiarity with database systems such as Connect, Northgate, or DRS.
  • Knowledge of construction processes and terminology.

Job Type: Full-time

Compensation: £12.50-£16.50 per hour

Expected Hours: 40 hours per week

Experience Required: Minimum of 1 year in Maintenance

Work Environment: In-person

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