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Customer Service Representative

2 months ago

Portsmouth, Portsmouth, United Kingdom Vermelo RPO Full time
About the Role

We are seeking a skilled Customer Service professional to join our team at Vermelo RPO. As a Call Centre Agent, you will be responsible for delivering exceptional customer experiences and providing support to our policyholders.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Manage customer relationships throughout the lifecycle of their insurance policy
  • Process customer renewals and new business calls with accuracy and efficiency
  • Build rapport with customers through effective communication and problem-solving skills
  • Collaborate with internal teams to ensure seamless customer service
  • Perform administrative tasks to support customer service operations
About You
  • Previous customer service experience, preferably in a call centre environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
Working Hours

This is a full-time role, working 37.5 hours per week on a 3-week rotational shift pattern. Please note that no holiday can be taken within the first 6 weeks of training.