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Healthcare Administrative Coordinator
2 months ago
Position Overview
Are you skilled in communication and administration with a background in a dynamic office setting? Do you possess strong proficiency in Microsoft Office and IT applications?
If you seek a fulfilling administrative position where you can positively impact individuals' experiences within the healthcare system, consider joining our patient administration services team. Collaborating with our community nursing and specialized service colleagues could be an excellent fit for you.
We are in search of seasoned administrators who can apply their expertise within the healthcare sector, ensuring that our community clinicians and patients receive exceptional administrative support.
Candidates should be prepared to work on a rotational schedule, typically during standard business hours, Monday through Friday.
Key Responsibilities
Adhering to established policies, procedures, and quality standards, you will deliver a professional and efficient administrative service that allows our clinical teams to concentrate on patient care.
You will communicate with patients and clients in a timely, sensitive, and empathetic manner, whether verbally or non-verbally, ensuring that accurate information is recorded and promptly relayed to the appropriate person or team.
Your role will involve supporting our clinical teams by ensuring they have the necessary supplies, documentation, and equipment to perform their daily tasks effectively.
About Our Organization
Lincolnshire Community Health Services NHS Trust is recognized for its high level of staff engagement, ranking in the top 25 percent of all community trusts.
We value diversity as a catalyst for creativity and innovation. Our commitment to equality of opportunity ensures a fair and inclusive environment where everyone feels they belong. We particularly encourage applications from individuals who may be underrepresented in our workforce.
We acknowledge the growing need for flexible working arrangements to accommodate personal goals and commitments. Options such as part-time roles, compressed hours, job sharing, and hybrid working models are available to help staff balance their personal and professional lives. We strive to create arrangements that meet both individual and service needs, enhancing staff morale and reducing absenteeism.
We promote a culture of learning that supports individuals in advancing their careers through apprenticeship programs that allow you to earn while you learn.
Job Duties
- Manage voicemails and respond to inquiries from patients and clients, including handling challenging calls professionally, assessing urgency, taking messages, and directing them to the appropriate personnel as needed.
- Schedule, modify, or cancel patient appointments via telephone or in person, ensuring all records are updated and patients are informed accordingly.
- Maintain precise patient records using both electronic and paper formats. Receive, document, transmit, store, and retrieve information from various records and databases.
- Provide a variety of administrative functions, which may include drafting correspondence, processing patient referrals, scanning, photocopying, taking minutes, reserving meeting spaces, sorting mail, and other office-related tasks.
- Assist in monitoring, controlling, and ordering supplies in accordance with organizational procedures.
- Ensure premises are securely locked and alarms are set before leaving, if required.
- Comply with information governance requirements, treating all information as confidential and adhering to data protection regulations.
Qualifications
Essential
- Level 2 vocational qualification in Business Administration or equivalent experience.
Experience
Essential
- Experience in an administrative or office environment, performing a range of administrative functions.
- Experience interacting with the public, both in person and over the phone.
- Experience in a fast-paced, ever-evolving environment, meeting deadlines or targets.
- Experience collaborating effectively within a team.
Desirable
- Experience in a healthcare service or setting.
Knowledge
Essential
- Understanding of confidentiality and data protection principles.
Skills
Essential
- Ability to work with precision and attention to detail.
- High proficiency in Microsoft Word, Excel, and Outlook.
- Ability to communicate effectively with staff at all levels.
- Experience using various systems.
Desirable
- Proficiency in touch typing.
- Familiarity with SystemOne.
