Ice Rink Operations Manager

5 days ago


Guildford, Surrey, United Kingdom Freedom Leisure Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Ice Rink Duty Manager at Freedom Leisure. As a key member of our operations team, you will play a vital role in ensuring the delivery of exceptional customer service and a safe, clean, and enjoyable experience for our customers.

Key Responsibilities
  • Work collaboratively with the Assistant Ice Manager to ensure the smooth operation of the ice rink, including managing staff, maintaining facilities, and implementing safety protocols.
  • Support the Ice and Bowl Manager and Assistant Ice Manager in achieving high standards of quality and customer service, including developing and implementing initiatives to drive sales and membership retention.
  • Contribute to the development and delivery of marketing strategies and plans to promote the ice rink and increase customer engagement.
  • Assist in the development of the ice rink's timetable, including private lessons and ice sessions, and ensure that all clubs and associates are invoiced and looked after.
What We Offer

We are committed to providing a supportive and inclusive work environment that values diversity and promotes opportunities for growth and development. As an employee of Freedom Leisure, you will have access to a range of benefits, including:

  • Discounted staff membership and incremental holidays
  • Employee Assistance Programme and company pension
  • Various insurance and saving schemes, including cycle-to-work and car leasing tax-efficient schemes
  • Fully funded training and career progression opportunities
About Us

Freedom Leisure is a leading leisure centre operator that values its diverse local community and strives to create an inclusive and diverse workplace where everyone feels valued and has the same opportunities to thrive. We are committed to being the employer of choice within our industry and strive for excellence every day.



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