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Residential Services Consultant
2 months ago
We are seeking a dedicated Residential Services Consultant to join our dynamic team at CRA GROUP LIMITED. This role is pivotal in delivering exceptional service within a fast-paced environment, where your expertise in property management and customer relations will shine.
Role Summary:
The Residential Services Consultant will serve as the primary contact for residents, addressing inquiries related to property maintenance, tenancy agreements, and general service requests. Ideal candidates will possess a strong background in property services and demonstrate a commitment to enhancing resident satisfaction through effective communication and problem-solving skills.
Key Responsibilities:
· Handle inquiries via telephone, in-person, and written correspondence, providing clear guidance and support to residents.
· Coordinate appointments and liaise with specialized teams to ensure seamless service delivery.
· Maintain accurate records of interactions and outcomes in the designated information management system.
· Offer customer support across all service channels, adapting to operational hours that suit resident needs.
· Conduct follow-up communications to assist residents in need and gather feedback through surveys.
· Engage in various administrative tasks, including processing forms and managing documentation.
Required Qualifications and Experience:
· Proven knowledge of housing regulations and procedures.
· Experience in direct engagement with residents, showcasing strong interpersonal skills.
Additional Information:
This position offers a hybrid working model post-training, allowing flexibility in your work environment. The role is designed to accommodate a balance between operational demands and resident engagement.
