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Customer Service Team Lead

2 months ago


Edinburgh, Edinburgh, United Kingdom The Recruitment Co. Full time

Job Title: Customer Care Team Lead
Salary: £31,000 - £34,000
Location: Edinburgh, United Kingdom
Hours: Monday - Friday, 35 hours per week, 8 am - 6 pm

We are seeking a highly skilled and experienced Customer Care Team Lead to join our client's e-commerce business. As a key member of the team, you will be responsible for leading a team of customer service representatives and ensuring that customers receive exceptional service.

Key Responsibilities:

  • Lead a team of customer service representatives to ensure excellent customer service
  • Develop and implement customer service strategies to improve customer satisfaction
  • Collaborate with other departments to ensure seamless customer experience
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Proven experience in customer service leadership
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a successful e-commerce business
  • Chance to develop your leadership skills and advance your career

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