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Customer Service Team Lead
2 months ago
Job Title: Customer Care Team Lead
Salary: £31,000 - £34,000
Location: Edinburgh, United Kingdom
Hours: Monday - Friday, 35 hours per week, 8 am - 6 pm
We are seeking a highly skilled and experienced Customer Care Team Lead to join our client's e-commerce business. As a key member of the team, you will be responsible for leading a team of customer service representatives and ensuring that customers receive exceptional service.
Key Responsibilities:
- Lead a team of customer service representatives to ensure excellent customer service
- Develop and implement customer service strategies to improve customer satisfaction
- Collaborate with other departments to ensure seamless customer experience
- Monitor and analyze customer feedback to identify areas for improvement
Requirements:
- Proven experience in customer service leadership
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a successful e-commerce business
- Chance to develop your leadership skills and advance your career
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