Service Coordinator

2 days ago


Woodbridge, Suffolk, United Kingdom Reed Full time
Service Coordinator Job Description

We are seeking a highly organized and customer-focused Service Coordinator to join our team at Reed. This role is critical to our commitment to delivering exceptional customer service, involving direct communication with customers and engineers, and efficient coordination of service and breakdown work.

Key Responsibilities:
  • Respond to customer inquiries via telephone or email, providing prompt and courteous service.
  • Log all services, breakdowns, and installations on our system, scheduling engineer visits and communicating arrangements or changes to customers and engineers.
  • Compile quotes for chargeable work, obtain customer authorization, schedule engineer appointments, and update the system accordingly.
  • Ensure jobs are accurately closed, allowing for prompt issuance of work reports, inspection sheets, and invoices, and address any discrepancies with engineers.
  • Escalate customer concerns or complaints to your line manager.
Requirements:
  • Strong organizational and coordination skills.
  • Excellent customer service orientation with a polite and professional telephone manner.
  • Good communication skills, both written and verbal.
  • Willingness to undergo training and adapt to company procedures.
  • Proficiency in IT systems, with the ability to learn company-specific software.
Benefits:
  • Competitive pay structure with overtime opportunities.
  • Salary Exchange pension scheme.
  • 24 days holiday plus bank holidays per year.
  • Employee Assistance Programme offering free counselling sessions and 24-hour advice and support.
  • Casual dress code.
  • Free and on-site parking.

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