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Service Delivery Manager

2 months ago

Woodbridge, Suffolk, United Kingdom Family Action Full time
About the Role

We are seeking an experienced Service Delivery Manager to join our Norfolk and Suffolk team at Family Action. As a key member of our team, you will play a crucial role in delivering high-quality services to families and communities.

Key Responsibilities
  • Oversee the planning, management, and delivery of all services, ensuring that Key Performance Indicators (KPIs) and Critical Incident Procedures (CIPs) are fully met.
  • Work closely with the Operational Manager to ensure quality delivery of services provided by the Norfolk/Suffolk team, staff, and volunteers.
  • Develop and review practice wheels and Logic Models that outline the structure and research basis of the service. Engage with the Family Action Communities of Practice, roadshows, and other internal opportunities to ensure strategic aims and objectives are constantly developing.
  • Ensure a high standard of quality assurance and professional practice across the staff, through clinical and line management supervision, case audits, the use of Management Information Reports (MIR), Scorecard, and Service Level Reports drawing upon data, and provision of training opportunities.
  • Support the Operational Manager to explore and identify areas of service needs across Norfolk and Suffolk and to build network and integrational working partnerships to support this.
  • Be instrumental in shaping the future of the services both in Norfolk and Suffolk as well as part of the wider Central Team.
  • Be responsible for the overall management, mentoring, and support of Service Coordinators and, where needed, other staff.
  • Deliver Family Action's formal Annual Appraisal process for all workers, either 'parenting' or 'grandparenting' as required.
Benefits
  • An annual paid leave entitlement that commences at 30 working days, plus bank holidays.
  • Up to 6% matched-pension contributions.
  • Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
  • Enhanced paid sick leave and paid family leave provisions.
  • Eye care and winter flu jabs vouchers.
  • Cycle to work scheme.
  • Investing in your professional development with ongoing quality training and career development opportunities.
About Family Action

We are a people-focused, can-do organization that strives for excellence in all we do and operates with mutual respect. Our commitment to Equality, Diversity & Inclusion is at the heart of everything we do, and we welcome applications from all sections of the community. We are committed to increasing the representation of ethnically diverse communities, LGBTQIA+ candidates, and disabled candidates because we believe that greater diversity will lead to even greater results for families and children.