Administrative Support Specialist

3 weeks ago


Darlington, Darlington, United Kingdom Brook Street Full time

Brook Street Recruitment is excited to present an exceptional opportunity for a skilled administrator to contribute within the educational sector. We are collaborating with a prominent government department focused on children's services and education.

Position Overview:

This role is designed for individuals who excel in administrative tasks and are committed to delivering high-quality support. The position involves full-time hours and offers a hybrid working model, allowing for a blend of remote and office-based work.

Key Responsibilities:

  • Engage with external stakeholders, including local authorities and educational institutions.
  • Handle a high volume of incoming calls and manage Service Request Forms (SR Forms) to address and resolve inquiries efficiently.
  • Provide a customer-centric support service that adheres to departmental standards and operational procedures.
  • Analyze and process complex survey data, identifying errors and liaising with data providers to rectify issues in accordance with quality standards.

Essential Qualifications:

  • Proficiency in managing a significant volume of telephone communications.
  • Demonstrated ability to produce high-quality work and assist colleagues.
  • Strong administrative capabilities and familiarity with Microsoft Office applications.
  • Excellent literacy and numeracy skills.
  • Effective communication and interpersonal skills, both verbal and written.
  • Proactive approach with a sense of ownership and accountability.
  • Problem-solving skills and resilience in challenging situations.
  • Strong organizational and time management abilities.
  • Access to a secure home working environment suitable for sensitive tasks.

Benefits:

Working with Brook Street offers numerous advantages, including:

  • Engagement in the public sector.
  • Opportunities for professional development and career advancement.
  • Competitive remuneration.
  • Generous annual leave entitlement.
  • A variety of flexible benefits tailored to individual lifestyles.
  • Comprehensive training and onboarding process.


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