Technical Support Specialist

3 weeks ago


Bury St, Suffolk, United Kingdom Tec Partners Full time
Position Overview:
Tec Partners is seeking a dedicated and skilled Technical Support Specialist to enhance our Service Desk team. Our organization is committed to providing outstanding IT services and support to a varied clientele. We are looking for an enthusiastic individual who thrives in a fast-paced environment and is eager to contribute to our mission of delivering exceptional customer experiences.

Key Responsibilities:
- Deliver remote and on-site user assistance at both first and second line support levels.
- Facilitate the onboarding and offboarding processes for clients, ensuring seamless transitions.
- Record, manage, and monitor support requests through the Service Desk platform.
- Escalate issues as needed to guarantee prompt resolutions.
- Provide superior customer service and technical assistance throughout the organization.
- Maintain and enhance knowledge base articles and documentation.

Technical Skills Required:
- Proficient in Microsoft Operating Systems (Windows 10, Windows Server).
- Experience with Active Directory management.
- Familiarity with MS Exchange setup and troubleshooting.
- Understanding of DHCP and DNS configurations and related issues.
- Capability to identify and resolve technical hardware and software challenges.

Qualifications:
- Relevant IT certifications such as CompTIA, ITIL, Microsoft credentials, or IT BTEC are highly advantageous.
- Demonstrated experience in an IT support or service desk capacity.

Personal Attributes:
- Strong analytical and problem-solving abilities with keen attention to detail.
- Excellent verbal and written communication skills.
- Ability to work autonomously as well as collaboratively within a team.
- Strong organizational skills with the capacity to manage multiple tasks effectively.
- A proactive, customer-centric mindset.

What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and collaborative workplace culture.
- Access to cutting-edge technology and resources.

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