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Technical Support Specialist
2 months ago
We are looking for a Technical Support Specialist who possesses a robust technical foundation, meticulous attention to detail, and a commitment to enhancing quality and operational processes.
This position plays a crucial role in overseeing customer orders from the sales phase through to order processing, while also providing expert assistance throughout the sales cycle.
Key Responsibilities- Manage all customer orders from the sales phase to order processing, ensuring a seamless workflow and continuously assessing and refining configuration processes.
- Configure new orders, pinpoint relevant subsystems, and select compatible sub-assemblies.
- Identify any incompatible or missing sub-assemblies, and define engineering specifications for appropriate system design.
Create, modify, or produce technical drawings and schematics for customer inquiries and manufacturing purposes.
Generate computer-rendered visuals for sales and marketing initiatives.
Process Improvement- Utilize lean methodologies to achieve cost reductions, enhance quality, and minimize product lead times.
- Assess new processes, equipment, and facilities to support improvements in quality and delivery.
Demonstrated commitment to delivering outstanding quality and enhancing processes.
Proficient computer skills.
Ability to interpret and comprehend mechanical drawings.
Basic proficiency in mechanical CAD.
Commercial awareness and effective communication skills with customers.
