Ocean Product Clerk
2 months ago
Job Summary
We are seeking an experienced Ocean Product Clerk to join our team in Scotland. As a key member of our Ocean Department, you will be responsible for handling both imports and exports of FCL and LCL freight movements.
Key Responsibilities
- Dealing with internal and external customer queries in a professional and timely manner.
- Liaising effectively between various UPS departments.
- Preparing export documentation for packages.
- Liaising with Customs regarding documentation and resolution of outstanding issues.
- Investigating and reporting to the Centre or customer to assist with query resolution.
- Meeting set targets and any additional tasks on a daily basis.
Requirements
- Ocean Import & Export experience (LCL, FCL and Cross Trade beneficial)
- Excellent communication skills
- Ability to work under pressure
- Microsoft Word & Excel skills are essential
- Import /Export documentation
- Complete import / export documentation
- Liaise directly with customers, trucking partners and our overseas offices
- Arranging bookings for FCL and LCL shipments
- Handle and process customs clearance
- Organizing deliveries and scanning relevant paperwork
- Rating files from Quotations
- Follow procedures
- Meet the department KPI's
- Essential – Customer Service experience to build relationships with key customers
- Knowledge of Importer Security Filing (ISF), Power of Attorney (POA) and Letter of Credit (LC).
What We Offer
We offer a wide range of benefits, including a company pension scheme and a corporate discount programme. UPS operates a 'promotion from within policy', with all employees having the opportunity to progress within the Company.
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