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Client Relations Specialist

3 months ago

Haydock, St. Helens, United Kingdom Speedy services Full time

Client Relations Specialist

Are you dedicated to providing outstanding client support? Do you excel in a lively and evolving workplace? If so, we have an exciting role for you at Speedy Services, a premier provider in the hire industry. As a Client Relations Specialist, you will serve as the initial point of contact for our clients, ensuring their inquiries and issues are handled swiftly and effectively.

Key Responsibilities:

  • Engage with the Depot Network and internal departments to resolve client inquiries
  • Identify and act on opportunities to enhance client satisfaction
  • Oversee alerts and coordinate actions to address client concerns
  • Promote process enhancements and share effective practices

Requirements:

  • Exceptional listening and empathy skills
  • Strong analytical and problem-solving capabilities
  • Commitment to delivering high-quality client service
  • Professional communication skills
  • Ability to remain calm and patient
  • Capacity to work effectively under pressure and prioritize tasks
  • Positive demeanor and integrity
  • Proficiency in Microsoft Office applications
  • Supportive of Environmental, Social, and Governance (ESG) initiatives

Benefits:

  • 26 days of annual leave
  • Life insurance coverage
  • Pension plan
  • Canteen services
  • Opportunities for training and career advancement
  • Employee Assistance Program

If you are eager to be part of a team that prioritizes client satisfaction and personal development, we encourage you to consider this opportunity.