Showroom Operations Manager
2 days ago
We are seeking a highly skilled and experienced Showrooms Manager to join our team at Porcelanosa SA. As a key member of our sales and service team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and maintaining a high level of store appearance and merchandising standards.
Key Responsibilities- Operational Excellence: Ensure the showroom operates efficiently and effectively, meeting or exceeding sales targets and maintaining a high level of customer satisfaction.
- Team Leadership: Lead and motivate a team of sales and service professionals, providing coaching and development opportunities to enhance their skills and knowledge.
- Visual Merchandising: Collaborate with the visual merchandising team to create an engaging and inspiring store environment that showcases our products to their fullest potential.
- Customer Experience: Foster a culture of exceptional customer service, ensuring that every customer interaction is positive and memorable.
- Staff Development: Identify training needs and develop plans to enhance staff knowledge and skills, ensuring they are equipped to meet the needs of our customers.
- Market Awareness: Stay up-to-date with market trends and ideas, applying this knowledge to inform merchandising and operational decisions.
- Compliance and Security: Ensure that all company policies and procedures are followed, including those related to staff discipline, security, and asset protection.
- Leadership Experience: Proven ability to lead and motivate a team, with a track record of achieving sales growth and improving customer satisfaction.
- Customer Service: Excellent customer service skills, with the ability to build strong relationships with customers and colleagues alike.
- Communication: Clear and positive communication style, with the ability to influence and motivate others.
- Relevant Experience: Relevant experience in a similar environment, with a strong understanding of sales and service principles.
- Personal Attributes: Smart personal appearance, with a strong sense of style and attention to detail.
- Competitive Salary: A competitive salary and benefits package.
- Sales Commission Scheme: A sales commission scheme that rewards individual and team performance.
- End of Year Bonus: An end of year bonus for meeting team targets.
- Flexible Working Hours: Flexible working hours, including a 5-day rota basis.
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