Customer Service Representative
4 weeks ago
Proactive Personnel Ltd is seeking a skilled Customer Service Executive to join their team in Telford. As a key member of the customer service team, you will be responsible for providing exceptional customer service, resolving customer queries, and ensuring customer satisfaction.
**Key Responsibilities:**
* Respond to customer inquiries via phone and email, providing accurate and timely solutions
* Onboard new customer accounts, ensuring seamless integration into the business
* Process customer orders, ensuring accurate and efficient fulfillment
* Maintain accurate customer records, ensuring up-to-date information
* Conduct regular stock checks, ensuring inventory accuracy
* Perform ad-hoc duties as required, supporting the customer service team
**Requirements:**
* Proven experience in an office-based customer service role
* CRM system management experience is desirable
* Excellent telephone manner and accurate administrative skills
**What We Offer:**
* Competitive salary of £24,000 per annum
* 25 days holiday + bank holidays
* 8:30am - 4:30pm working hours
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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