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Customer Service Representative

2 months ago

Gateshead, Gateshead, United Kingdom Countrywide HQ Full time
Job Title: Customer Service Advisor

We are seeking a highly motivated and enthusiastic customer service specialist to join our team at Countrywide HQ.

About the Role:

As a Property Manager, you will be responsible for managing a portfolio of properties across our 60 brands, building relationships with internal colleagues and customers, and acting as a key contact for tenants and landlords.

Key Responsibilities:
  • Coordinate urgent and routine repairs and maintenance
  • Liaise with tradespeople and contractors, keeping customers informed
  • Organize safety inspections and manage remedial works
  • Liaise with landlords following regular property visits
  • Assist customers with general tenancy queries
  • Carry out weekly partnership calls with colleagues and welcome calls with new customers
  • Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners
  • Provide a first-class service to maximize customer retention
  • Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved
What We Offer:

As a Property Manager at Countrywide HQ, you will have the opportunity to work in a fun and positive environment, providing a high-quality service to our customers. We offer full training and support to ensure your success in this role.

Equal Opportunities Employer:

Countrywide HQ is an equal opportunities employer and welcomes applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.