Senior Billing Analyst

5 hours ago


Nottingham, Nottingham, United Kingdom Yü Group Full time
About the Role

We are seeking an experienced Billing Analyst to join our team at Yü Energy. As a key member of our Billing Team, you will be responsible for ensuring the smooth operation of our billing systems and providing excellent service to our customers.

Key Responsibilities
  • Review and manage critical billing tasks to ensure timely and accurate processing.
  • Support the maintenance and development of our billing systems to ensure they meet the needs of our customers.
  • Collaborate with the wider team to implement specific billing testing and resolve complex customer accounts.
  • Manage unique customer billing portfolios and resolve customer queries within agreed service level agreements.
  • Support the end-to-end delivery of designated billing portfolios, including group billing.
  • Onboard VIP customers and ensure billing setup is in line with contractual arrangements.
  • Set up and maintain regular client calls to ensure excellent customer service.
  • Work with other departments to resolve complex billing queries, such as metering and industry exceptions.
  • Liaise with external agents to resolve complex industry and billing exceptions.
  • Produce billing statistics to report to line managers.
  • Coordinate billing tasks to ensure weekly and monthly targets are met.
Requirements
  • Sharp decision-making skills to manage technical workload.
  • Experience in the energy or metering industry is desirable.
  • Excellent communication and interpersonal skills.
  • Ambitious and motivated individual who wants a career opportunity.
  • Naturally curious with immaculate attention to detail.
  • Strong team player who can adapt to changing circumstances.
About Yü Energy

We are a fast-growing business gas, electricity, and water supplier, supplying thousands of companies across the UK. Our mission is to shake up the UK business energy market with expert, personal service and competitive prices tailored to commercial customers.

What We Offer
  • 24 days annual leave + bank holidays.
  • Holiday buy – up to 5 additional days.
  • Day off on your birthday.
  • Employee Assistance Programme.
  • Annual salary review.
  • Learning and development opportunities.
  • Enhanced paternity, maternity, and adoption policies.
  • Yü made a difference Awards.
  • 3 days additional annual leave if you get married/civil partnership etc.
  • Appointment allowance.
  • Long service recognition.
  • Refer a friend payment.
  • Company sick pay (subject to length of service).
  • New modern facilities.
  • Death in service and critical illness cover.


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