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Food and Beverage Service Associate

2 months ago

Thornbury, South Gloucestershire, United Kingdom Relais & Châteaux Full time
{"title": "Food and Beverage Assistant", "description": "Experience the Art of Fine Dining

Relais & Châteaux at Thornbury Castle is seeking a part-time Food and Beverage Assistant to join our esteemed team. As a key member of our Food and Beverage Team, you will be responsible for delivering exceptional service to our discerning guests.

About Us

Thornbury Castle Hotel is a 15-acre estate located in the heart of England, boasting 26 luxurious rooms and suites, an award-winning restaurant, and two unique meeting spaces. Our culinary team is dedicated to serving modern British cuisine using the finest locally sourced produce.

Key Responsibilities

  • Greet guests and take orders with a warm and welcoming smile.
  • Deliver exceptional service, ensuring every guest feels like royalty.
  • Take ownership of guest requirements and food allergies, ensuring a safe and enjoyable dining experience.
  • Follow Health and Safety and Food Safety procedures at all times.
  • Set up dining areas and process charges and payments with precision and efficiency.
  • Effectively communicate with colleagues and managers to ensure seamless service.
  • Handle guest queries and complaints with poise and professionalism.

What We Offer

  • A competitive hourly rate of £11.92, depending on experience.
  • A part-time permanent position, approximately 24 hours per week, including evening shifts and weekends.
  • 8-hour shifts between 7am and 11pm, allowing for a healthy work-life balance.
  • A comprehensive benefits package, including a share of service charge and tips every 2 months, 28-day holiday, and additional paid day off on your birthday.
  • Complimentary stay at the castle after 3 months' probation period successfully passed.
  • Training programs via internal and external professionals, as well as access to online training facilities.
  • Staff and family rates on hotel accommodation and discounts on food and beverage.
  • Recognition programs and a free uniform, meals while on duty, and free parking.