Food and Beverage Service Associate
2 months ago
Relais & Châteaux at Thornbury Castle is seeking a part-time Food and Beverage Assistant to join our esteemed team. As a key member of our Food and Beverage Team, you will be responsible for delivering exceptional service to our discerning guests.
About Us
Thornbury Castle Hotel is a 15-acre estate located in the heart of England, boasting 26 luxurious rooms and suites, an award-winning restaurant, and two unique meeting spaces. Our culinary team is dedicated to serving modern British cuisine using the finest locally sourced produce.
Key Responsibilities
- Greet guests and take orders with a warm and welcoming smile.
- Deliver exceptional service, ensuring every guest feels like royalty.
- Take ownership of guest requirements and food allergies, ensuring a safe and enjoyable dining experience.
- Follow Health and Safety and Food Safety procedures at all times.
- Set up dining areas and process charges and payments with precision and efficiency.
- Effectively communicate with colleagues and managers to ensure seamless service.
- Handle guest queries and complaints with poise and professionalism.
What We Offer
- A competitive hourly rate of £11.92, depending on experience.
- A part-time permanent position, approximately 24 hours per week, including evening shifts and weekends.
- 8-hour shifts between 7am and 11pm, allowing for a healthy work-life balance.
- A comprehensive benefits package, including a share of service charge and tips every 2 months, 28-day holiday, and additional paid day off on your birthday.
- Complimentary stay at the castle after 3 months' probation period successfully passed.
- Training programs via internal and external professionals, as well as access to online training facilities.
- Staff and family rates on hotel accommodation and discounts on food and beverage.
- Recognition programs and a free uniform, meals while on duty, and free parking.
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