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Sales Support Coordinator

2 months ago

Leicester, Leicester, United Kingdom STERIS Full time

At STERIS, we strive to create a healthier and safer world by providing innovative healthcare and life science solutions. We are seeking a highly motivated and detail-oriented Sales Support Coordinator to join our Customer Operations team.

Job Summary

The Sales Support Coordinator will play a critical role in supporting our business growth by providing exceptional customer service and ensuring timely resolution of customer inquiries. This individual will be responsible for answering customer calls and emails, investigating and responding to customer complaints, and supporting the Order entry team with updates on orders and customer issues.

Key Responsibilities

  • Answer customer calls and emails in a timely and professional manner
  • Investigate and respond to customer complaints in a fair and efficient manner
  • Support the Order entry team with updates on orders and customer issues
  • Review sales data to identify target opportunities for our account managers
  • Participate in continuous improvement activities to enhance our customer service

Requirements

  • 2 years of customer service experience
  • Experience working with sales teams
  • Highly computer literate across Microsoft Office applications
  • Effective written and verbal communication skills
  • Self-motivated team player with a flexible attitude

Equal Opportunities

STERIS is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that values and respects all employees.