Field Engineer and Helpdesk Technician

3 weeks ago


Herne Bay, Kent, United Kingdom Morgan Jones Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Morgan Jones Limited. As a Field Engineer and Helpdesk Technician, you will be responsible for providing technical support to our clients on-site and remotely.

Key Responsibilities
  • Work on customer sites as a Field Engineer and provide office-based support as a Helpdesk Engineer.
  • Support client devices (laptops, desktops, personal devices) in server and cloud environments.
  • Deliver cyber security services to client devices using the latest assets and protocols.
  • Assist clients on-site and remotely using the latest RMM, PSA, and security tools, and provide support for business messaging systems.
  • Diagnose and maintain systems, servers, cloud applications, firewalls, switches, routers, and troubleshoot various Windows OS, Mac, and client software applications, including Office 365 administration.
Requirements
  • Ideal candidate will hold a UK Driving License.
  • Ideal candidate will have 2 years of experience in the IT industry.
  • Industry qualifications from Microsoft, Cisco, CompTIA, or equivalent.
  • Strong ability to work to deadlines in an organized and efficient manner.
  • Excellent customer service and communication skills.
  • Ability to adapt to and react positively to varying situations.
  • All candidates will be subject to DBS and pre-employment checks.
What We Offer
  • Friendly and open working environment.
  • Company pensions scheme.
  • Training and career certifications are paid for.
  • 24 days Holiday per annum.

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