Deputy Head of Contract Performance
1 month ago
This is a senior role within the Commercial Directorate, responsible for delivering challenging projects and business developments as agreed with the Head of Commercial. The post holder will be highly skilled at effective negotiation, have clinical and professional credibility, and influence with a wide range of stakeholders to ensure opportunities for private income are maximised and the service to private patients and overseas visitors exemplary.
Main Responsibilities:- Responsible for the Private Patients (PP) and Overseas Visitors (OSV) Service Delivery and Service Development.
- Manages all operational staff within the PP and OSV team, including recruitment and performance.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services, and a base for medical education, training, and research. The Trust comprises four hospitals, with a strong focus on delivering compassionate excellence.
Job Description:Leadership:- Provide leadership to the private patient and overseas services across the trust, ensuring day-to-day management, operations, and delivery of services in line with corporate objectives and values.
- Enable comprehensive and efficient planning, monitoring, and reporting processes relating to the finance, operation, quality, administration, risk, and governance of the private patient and overseas visitors services.
- Lead the development, review, and improvement of policies and controls in relation to private patient and overseas visitor services, with reference to national guidance and local policies and procedures.
- Lead the relationships with internal stakeholders, such as consultants, and NHS staff and management, to enable service development.
- Operationalise the Medical Advisory Committee to oversee private practice and commercial business opportunities for private patients at the trust.
- Ensure all appropriate governance is implemented, managed, and addressed aligned with general trust policies.
- Ensure services meet national and local quality standards.
- Ensure that appropriate approval and escalation processes are put in place that align with the line management structure of the Commercial Directorate and the limits of delegation established by the Commercial Director.
- Deputise for the Head of Commercial - Private Patients, Overseas Visitors, and International as required.
- To lead and manage delivery of the clinical service relating to the Private Patient and Overseas patients and undertake service development projects alongside the divisions in order to utilise non-NHS capacity across the Trust to support the income for the trust.
- To build effective working relationships with clinical, administrative, and finance staff who support the delivery of private and overseas patient activity within the Trust, supporting them to become engaged with the Trust's development of facilities and services for private patients and overseas.
- Provide leadership to the team of staff you are responsible for by ensuring that all staff have the necessary skills and experience in order to discharge their duties as defined by their job descriptions and project role definition. You will be responsible for recruitment, appraisals, and performance of the whole staff group (currently 20 staff).
- Ensure and monitor the professional development of the team and individual team members.
- Support the alignment of the team objectives with the Commercial objectives and financial plan, such as CIPS, to ensure income and activity targets are met.
- Formulate, update, implement, and monitor operational policies and procedures for the private patient and overseas service.
- Act as a key point of contact for the service, building strong relationships with external stakeholders, including insurance companies and the public, to promote opportunities for private patients.
- Maintain a risk register relating to the delivery of quality of service, activity, and financial targets, develop mitigations for those risks, and implement actions agreed.
- Operationalise and influence the business development opportunities to grow contribution to NHS services from the private patient and overseas visitors services. This will be achieved through negotiation with the divisional teams and a wide range of diverse stakeholders to ensure opportunities for private income are maximised and the service to private patients exemplary.
- Delivering a high standard of work in supporting the delivery of projects on time, to quality standards, and in a cost-effective manner. Be responsible for creating progress reports and escalating relevant concerns about individual projects.
- Analysing and interpreting a range of information and its presentation to a wide variety of stakeholders, persuading them of the importance of the project, and influencing their decision-making when appropriate.
- Collate qualitative and quantitative information as required to provide appropriate analysis to develop robust business cases/approval papers that contribute to project outcomes.
- Support commercial activities as required, including supporting the financial budgeting and management arrangements for the Directorate to support its delivery of financial targets.
- Support the development of rebranding and marketing plans for private practice.
- Establish and develop positive ongoing relationships with all internal and external stakeholders with the aim of developing future business opportunities, maximising PP and OSV income, and providing an excellent standard of service to private patients.
- To lead the existing relationship and operating agreement with other local private healthcare providers, establishing opportunities for development and growth.
- Contributing to annual contract negotiations with insurers and other corporate PP customers through supply of efficiency data and ensuring that appropriate contracts are in place and performance managed.
- Drive and communicate a corporate and private patient culture aimed at responding to customer requirements.
- Develop effective relationships with current and potential service providers (both internally and externally) to develop understanding of private patient needs.
- Work closely with other members of the Commercial Management Teams to ensure there is a clear framework for decision-making within the organisation for private patients.
- Provide specialist advice and support to the Divisions in the production of private patient and non-NHS income business cases.
- Develop strong relationships with all private patient referral sources.
- Proven track record for completing projects to a successful conclusion.
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