IT Support Specialist

4 weeks ago


Peterborough, Peterborough, United Kingdom CV Library Full time
Job Title: 2nd/3rd Line IT Support Engineer

Location: Peterborough, Cambridgeshire

Working Hours: Monday – Friday 9:00am – 5:30pm

Salary: £30,000 - £36,000 Depending on Experience

Benefits: 20 days holiday + 8 bank holidays, free onsite-parking, modern air-conditioned office space, opportunity for growth, relaxed and friendly team, additional annual leave with length of service.

We are seeking an experienced IT Support Engineer to join our small and friendly team based in Peterborough. As a 2nd/3rd Line IT Support Engineer, you will be responsible for resolving technical issues via email and phone, as well as travelling to customer sites to resolve any issues that cannot be fixed remotely.

Key Responsibilities:

  • Respond to technical issues via email and phone.
  • Travel to customer sites as required to resolve any issues that can't be fixed on a remote basis.
  • Investigate, diagnose and resolve technical incidents and service requests, escalating where necessary.

Requirements:

  • Microsoft 365 Certified.
  • MTA: Networking, Security and Windows Server Administration Fundamental exams.
  • Experience of working within a service desk environment for at least 2 years.
  • Previous experience in supporting and implementing client hardware and software.
  • The ability to use, support and implement MS Office applications.
  • Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Hyper-V, Remote Desktop Service and Active Directory & Windows Operating Systems.
  • A strong understanding of IT Networking principles.
  • Advanced knowledge of mobile phone devices, both Apple and Android + hardware such as printers and Bluetooth.


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