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Technical Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom CV Library Full time

Job Summary:

We are seeking an experienced IT Support Engineer to join our small and friendly team at CV Library. As a key member of our technical support team, you will be responsible for providing high-quality technical support to our clients.

Key Responsibilities:

  • Responding to technical issues and resolving problems in a timely and efficient manner.
  • Investigating and diagnosing technical incidents and service requests, escalating where necessary.
  • Traveling to client sites to resolve issues that cannot be resolved remotely.
  • Providing technical support and guidance to clients via phone and email.

Requirements:

  • Microsoft 365 Certified: MTA: Networking, Security and Windows Server Administration Fundamental exams.
  • Experience of working within a service desk environment for at least 2 years.
  • Previous experience in supporting and implementing client hardware and software.
  • The ability to use, support and implement MS Office applications.
  • Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Hyper-V, Remote Desktop Service and Active Directory & Windows Operating Systems.
  • A strong understanding of IT Networking principles.
  • Advanced knowledge of mobile phone devices, both Apple and Android, and hardware such as printers and Bluetooth.

What We Offer:

  • A competitive salary of £30,000 - £36,000 depending on experience.
  • 20 days holiday + 8 bank holidays.
  • Free onsite-parking.
  • Modern air-conditioned office space.
  • Opportunity for growth and professional development.
  • A relaxed and friendly team environment.