Payroll Team Lead

2 days ago

Ruddington, Nottinghamshire, United Kingdom MHR Full time
Job Title: Payroll Team Leader

We are seeking an experienced Payroll Team Leader to join our team at MHR. As a Payroll Team Leader, you will be responsible for providing a professional and responsive payroll service to our customers, both internally and externally.

Key Responsibilities:
  • Supervise and lead the payroll team, providing guidance, training, and support.
  • Delegate tasks effectively to ensure all payroll processes are completed accurately and on time.
  • Ensure all BACS transmissions are completed in accordance with the payroll schedule and procedure.
  • Support the Payroll Manager with activities and resource planning.
  • Responsible for ensuring the provision of data to external providers, including third parties, issuing authorities, and HMRC.
  • Assist with balancing and reconciliation of payrolls and act as a final sign-off before issuing to the customer.
  • Monitor the daily schedule to ensure all tasks are completed and updated accordingly.
  • Support analysts with complex queries and manual calculations.
  • Act as an escalation point for customers.
  • Manage behavioural and performance issues and escalate if necessary.
  • Evaluate current payroll processes and identify areas for improvement, feeding into the overall automation and efficiency program.
  • Support with the implementation of new procedures, processes, and systems to increase efficiency and accuracy, ensuring the team is utilizing and adopting change.
  • Participate in cross-functional projects and initiatives as needed.
  • Communicate and work effectively across the department and MHR.
  • Monitor team resourcing to ensure Service Levels are met.
  • Respond to customers in a timely and effective manner.
  • Monitor the quality of service and implement actions to resolve any service issues.
  • Keep up to date with software functionality.
  • A respect for confidentiality.
Management:
  • Regularly review team and individual performance.
  • Identify training needs and create personal development plans.
  • Actively participate in the recruitment, selection, and retention process.
  • Conduct and document check-ins and performance reviews.
  • Take appropriate HR action where performance does not meet acceptable standards.
  • Actively manage absence levels and conduct RTW interviews.
Professional:
  • Adhere to the values and mission statement of Managed Services and reinforce the message with their reporting lines.
  • Ensure issues are escalated in an appropriate and timely manner.
  • Respond to customer communications as required.
  • Monitor and ensure adequate progression on time-critical issues.
  • Remain polite and professional to colleagues and clients.
Benefits:

We offer a range of personalized benefits to support you personally and professionally, including:

  • Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs.
  • 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave.
  • Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays.
  • Monthly employee recognition program and departmental awards.
  • Referral bonus scheme of up to £2,000.
  • Employee-led social events such as running clubs, football teams, book clubs, and bake-offs.
  • On-site subsidised restaurants offering a variety of fresh meals daily.
  • Opt-in benefits schemes such as private medical insurance and dental coverage.

We value the well-being, financial stability, and inclusivity of our employees and strive to provide a supportive working environment.

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