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E-Commerce Strategy Advisor

2 months ago

Manchester, United Kingdom Amazon UK Services Ltd. Full time

Position Overview: E-Commerce Strategy Advisor

Amazon UK Services Ltd. has been a leader in the online retail space since its inception, providing a digital marketplace for a diverse array of businesses globally. The Strategic Account Services Pro Program is designed for medium to large enterprises, offering tailored guidance through analytical and customer-centric methodologies. As a consultant within this program, your focus will be on optimizing portfolios, enhancing product visibility, strategizing advertising efforts, managing promotions, refining fulfillment processes, and fostering brand development.

In the role of E-Commerce Strategy Advisor, you will oversee a selection of 12-14 client accounts, assisting them in mastering the fundamentals of selling online. This position allows you to take charge of various initiatives, contribute to the evolution of the program, and cultivate expertise in specific domains.

Your responsibilities will involve close collaboration with Amazon colleagues across national and European markets.

Job Summary:

The Strategic Account Services (SAS) initiative at Amazon is dedicated to improving the experience for both customers and Selling Partners by working directly with them to enhance value, selection, and convenience on the platform. The team is committed to innovation in technology, processes, and personnel to drive growth and elevate seller engagement and satisfaction.

The SAS Pro program is in search of a proactive E-Commerce Strategy Advisor to assist Selling Partners and facilitate the expansion of newly introduced Paid Services programs aimed at experienced sellers across various categories.

Key Responsibilities:

  • Overseeing a portfolio of 12-14 Selling Partners to stimulate revenue growth through a comprehensive understanding of marketplace tools and programs.
  • Evaluating customer data to provide strategic insights that enhance seller performance.
  • Establishing and monitoring metrics to assess seller success and identify opportunities for growth.
  • Engaging with potential Selling Partners for SAS based on their specific needs.
  • Utilizing CRM systems to maintain account information and track sales progress.
  • Delivering business reviews to clients to ensure alignment and progress.
  • Developing a thorough understanding of the Amazon Marketplace ecosystem.
  • Managing projects related to the newly launched Paid Service program.

Insights from Our E-Commerce Strategy Advisors:

  • "In this role, we empower sellers to accelerate their growth on Amazon through a variety of consulting services."
  • "Collaborating closely with medium to large enterprises within the Amazon Marketplace enables us to provide strategic growth support tailored to each Selling Partner."
BASIC QUALIFICATIONS
  • Bachelor's degree or equivalent experience with a minimum of 1 year in sales or account management.
  • Strong analytical capabilities, including proficiency in Microsoft Excel.
  • Proven ability to influence stakeholders at all organizational levels.
  • Track record of exceeding sales targets through a consultative approach.
  • Passion for enhancing customer experiences and translating needs into actionable requirements.
  • Exceptional communication and presentation skills.
  • Comfortable navigating ambiguous environments.
PREFERRED QUALIFICATIONS
  • Experience in a cross-functional team setting.
  • Strong attention to detail with the ability to manage multiple priorities.
  • Sound business judgment and the capacity to influence others.
  • Familiarity with CRM tools.
  • Proactive and customer-oriented mindset.