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Customer Service Representative
2 months ago
We are seeking an experienced and skilled individual to join our team as a Medical Negligence Claims Specialist. As a key member of our office, you will be responsible for providing exceptional customer service to our clients, advocating for their needs, and navigating complex information to ensure excellent outcomes.
Key Responsibilities- Client Engagement: Initiate outbound calls to potential clients, consistently meet and exceed assigned sales targets, and strive for a first call resolution as frequently as possible.
- Claims Assessment: Work with Team Leaders to assess claims, determine how we can assist the client, and provide accurate and relevant information to clients.
- Quality Assurance: Maintain excellent quality assurance scores by adhering to company guidelines and best practices, and record and maintain detailed and accurate information related to client interactions in our CRM system.
- Client Relationship Building: Display empathy and build rapport with clients to create a positive client journey, and enjoy talking to different people from various backgrounds.
- Experience: Seasoned experts in medical negligence claims with a passion for advocating for clients and providing exceptional customer service.
- Skills: Excellent communication and problem-solving skills, ability to navigate complex information, and a strong understanding of the claims process.
- Personal Qualities: Comfortable with listening and talking about injuries, including sensitive topics, and able to work well in a vibrant team.
- Competitive Salary: A basic salary of £23,400 plus bonus, and we are a Real Living Wage employer.
- Benefits: A range of benefits, including weekly accrued bonus, Perkbox enhanced membership, and excellent transport links.
- Culture: A culture that values being human, being inquisitive, and being brave, and encourages a culture of curiosity and exploration.
