Customer Service Coordinator
2 months ago
Churchill Estates Management Ltd is seeking an exceptional Lodge Manager to join our team at our retirement development. We are looking for someone who is passionate about working with people, has a background in administration and customer service, and is able to provide a high level of service to our residents.
Key Responsibilities:
- Manage the day-to-day operations of the lodge, including coordinating activities and events for residents
- Provide a high level of customer service to residents, responding to their needs and concerns in a timely and professional manner
- Manage the maintenance of the property, including scheduling repairs and maintenance tasks
- Liaise with contractors and suppliers to ensure that all necessary work is completed to a high standard
- Complete health and safety checks and ensure that the lodge is compliant with all relevant regulations
- Organize activities and events for residents, including social events, educational programs, and recreational activities
Requirements:
- Experience in a similar role, preferably in the retirement living or social housing sector
- Excellent customer service skills, with the ability to work with people of all ages and backgrounds
- Strong administrative skills, with the ability to manage multiple tasks and priorities
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional development and career advancement
- A dynamic and supportive work environment
- The chance to make a real difference in the lives of our residents
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