Systems Training Consultant
3 weeks ago
Position: EPOS Training Specialist
Compensation: Competitive salary based on experience
About YourPrime: YourPrime is a forward-thinking organization dedicated to delivering innovative solutions to its clientele. Renowned for its focus on quality and client satisfaction, the company provides a variety of services designed to enhance system performance and improve user engagement.
Key Responsibilities of the EPOS Training Specialist:
- Training Implementation: Facilitate both virtual and in-person training sessions for clients on all EPOS offerings, as well as instruct internal staff through online and in-office sessions.
- Webinar Coordination: Plan and execute regular webinars covering various topics related to EPOS systems.
- On-Site Assistance: Deliver on-site support to both new and existing clients, resolving any issues related to EPOS systems and products.
- Client Integration: Collaborate with project teams to manage all facets of client integration and assist the onboarding team with EPOS system configurations.
- Configuration Assessment: Evaluate site and product configurations, provide feedback to clients, and lead workshops to adjust EPOS system settings.
- Issue Resolution: Identify and rectify EPOS system and product configuration challenges at client locations.
- Managed Services Oversight: Manage stock builds and address client inquiries related to EPOS managed services.
- Team Collaboration: Provide guidance on EPOS system and product configurations to team members and engage in account or project discussions.
- User Acceptance Testing (UAT) Support: Assist project managers and clients during the UAT phase of EPOS system initiatives.
Qualifications for the EPOS Training Specialist:
- Organizational Proficiency: Highly organized with the ability to communicate effectively.
- Analytical Skills: Possesses an analytical mindset with prior experience in a training capacity.
- Professional Demeanor: Upholds a high standard of professionalism.
- Customer Engagement: Strong customer service skills are essential.
- Training Credentials: A training qualification is preferred.
- Software Proficiency: Experience in a software-centric environment and a knack for numerical tasks are beneficial.
Work Schedule:
- 37.5 hours per week, with occasional office attendance required.
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