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Executive Hotel Manager

2 months ago


York, York City, United Kingdom Middletons Full time
About the Role

We are seeking an experienced and commercially driven leader to join our team as a General Manager at one of our outstanding luxury hotels in York. As a key member of our management team, you will be responsible for delivering exceptional guest service and hospitality, while driving hotel sales and operational excellence.

Key Responsibilities
  • Lead a high-performing team to deliver warm and friendly hospitality, ensuring a consistent and high-quality guest experience.
  • Develop and implement strategies to drive hotel sales, revenue growth, and market share.
  • Collaborate with senior leaders to share best practices, identify areas for improvement, and develop innovative solutions.
  • Manage and maintain operational excellence, ensuring compliance with brand standards and guest experience plans.
  • Develop and implement effective recruitment, retention, and talent development strategies to ensure a skilled and motivated team.
Requirements
  • Proven track record of success in hotel operations, with a strong background in leadership and management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, guests, and stakeholders.
  • Strong business acumen, with the ability to analyze financial data, identify trends, and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously.
  • Passion for delivering exceptional guest service and hospitality, with a focus on creating a memorable experience for our guests.
What We Offer
  • A competitive salary, negotiable dependent on experience.
  • Bonus scheme and performance-related incentives.
  • A company car or cash alternative.
  • Wagestream - the ability to access up to 40% of your wages as you earn them each week.
  • 28 days annual leave (rising to 33 after 5 years' service).
  • Health cash plan and access to high street discounts.
  • Employee Assistance Programme.
  • Enhanced maternity and paternity pay.
  • Apprenticeships available.
  • Generous employee discounts on food, beverage, accommodation, and spa products in our hotels and inns across the UK.
  • Stakeholder pension scheme.
  • Life assurance.
  • Bespoke training programmes accessible to all.
  • An engaging and supportive work environment.