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Associate Director, Facilities Management
2 months ago
We are seeking an experienced and skilled Associate Director to lead our Facilities Services team at Morgan Hunt UK Limited. This is a 12-month fixed-term role that requires a strong presence on site and a customer-focused approach to deliver exceptional service to our students and staff.
The successful candidate will be responsible for managing a range of facilities services, including helpdesk, reception, security, business continuity planning, domestic contracts, site services, and customer services. They will work closely with the Director of Estates & Facilities and Deputy Director of Site Services to provide a value-driven service that supports the university's goals.
Main Responsibilities:
- To lead the Facilities Services team in a professional and proactive manner, ensuring that all service levels and performance measurement targets are met.
- To work with the Director of Estates & Facilities and Deputy Director of Site Services to develop and implement a customer-focused service strategy that meets the needs of students and staff.
- To provide comprehensive financial management and budgetary control for the Facilities Services team.
- To build and maintain relationships with external stakeholders and internal teams to improve and sustain high levels of student and staff satisfaction.
- To ensure the operational management of cleaning and security outsourced services is maintained to the highest possible levels.
- To work with the Head of Contracts to identify opportunities for savings, quality improvements, and efficiencies with major outsourced contracts.
- To provide operational contract management for major FM contracts.
- To develop and implement cleaning and security strategies, performance specifications, delivery programmes, and tender documentation to achieve value for money.
- To ensure compliance with legislation, regulations, and codes of practice relating to facilities management and the university's financial regulations.
- To line manage help desk, back office, and property and FM staff.
- To be responsible for the management of the residential hall of residence.
- To plan and lead the upgrade of the CAFM system for estates services, including working with IT and Digital colleagues on the integration project.
- To seek advice and input from the Associate Director of Safety, Health, and Environment regarding the safe and effective operation of services within the soft FM portfolio.