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Associate Director, Facilities Management

2 months ago


City Of London, United Kingdom Morgan Hunt UK Limited Full time

We are seeking an experienced and skilled Associate Director to lead our Facilities Services team at Morgan Hunt UK Limited. This is a 12-month fixed-term role that requires a strong presence on site and a customer-focused approach to deliver exceptional service to our students and staff.

The successful candidate will be responsible for managing a range of facilities services, including helpdesk, reception, security, business continuity planning, domestic contracts, site services, and customer services. They will work closely with the Director of Estates & Facilities and Deputy Director of Site Services to provide a value-driven service that supports the university's goals.

Main Responsibilities:

  • To lead the Facilities Services team in a professional and proactive manner, ensuring that all service levels and performance measurement targets are met.
  • To work with the Director of Estates & Facilities and Deputy Director of Site Services to develop and implement a customer-focused service strategy that meets the needs of students and staff.
  • To provide comprehensive financial management and budgetary control for the Facilities Services team.
  • To build and maintain relationships with external stakeholders and internal teams to improve and sustain high levels of student and staff satisfaction.
  • To ensure the operational management of cleaning and security outsourced services is maintained to the highest possible levels.
  • To work with the Head of Contracts to identify opportunities for savings, quality improvements, and efficiencies with major outsourced contracts.
  • To provide operational contract management for major FM contracts.
  • To develop and implement cleaning and security strategies, performance specifications, delivery programmes, and tender documentation to achieve value for money.
  • To ensure compliance with legislation, regulations, and codes of practice relating to facilities management and the university's financial regulations.
  • To line manage help desk, back office, and property and FM staff.
  • To be responsible for the management of the residential hall of residence.
  • To plan and lead the upgrade of the CAFM system for estates services, including working with IT and Digital colleagues on the integration project.
  • To seek advice and input from the Associate Director of Safety, Health, and Environment regarding the safe and effective operation of services within the soft FM portfolio.