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Customer Service Specialist
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Guildford, Surrey, United Kingdom CV Library Full timeField Service Engineer, Medical X-Ray & CT SystemsUnlock a rewarding career in medical imaging with our leading manufacturer of X-ray, CT, and MRI systems.As a Field Service Engineer, you will be responsible for the maintenance, repair, and installation of our advanced medical imaging systems at hospitals and healthcare centers throughout your region.Your...
Customer Service Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for the service, installation, breakdown, repair, and calibration of sophisticated laboratory diagnostics systems used in pathology departments, NHS laboratories, and clinical chemistry environments.
Key Responsibilities:
- Provide technical support and maintenance for a wide range of laboratory diagnostics systems.
- Support flow cytometry, cell separation, and diagnostics products located at customer sites.
- Work closely with customers to understand their needs and provide solutions to resolve technical issues.
- Collaborate with internal teams to ensure effective communication and coordination of service activities.
Requirements:
- Strong background in field service or technical support, preferably in electronics or electro-mechanical service or technical support.
- Applications are welcomed from a wide variety of backgrounds, including high-value electronics capital equipment, microscopy, cameras, lasers, x-ray security detection, ex-forces, medical device, biomedical engineering, pathology laboratory diagnostics, and laboratory device.
- Qualified to a minimum ONC/HNC level or above in electronics or another relevant technical discipline.
- Excellent customer service skills and the ability to remain confident in customer-facing environments.
About Us:
We are a leading provider of innovative diagnostic-based laboratory and medical systems to the healthcare sector. Our commitment to investment in Research and Development ensures we remain a market leader. At the core of our business lie product innovation, excellent customer service, and good people.
