Senior Telecoms Support Specialist
1 month ago
We are seeking an experienced and highly skilled Senior Telecoms Support Engineer to join our Customer Support Team at 4Com Plc, a leading provider of VOIP telephone systems. As a Senior Telecoms Support Engineer, you will be responsible for providing advanced technical support for our HiHi VOIP telephone systems, resolving complex customer issues related to telephony, networking, and internal systems.
Key Responsibilities- Providing technical support for HiHi VOIP telephone systems
- Resolving complex customer issues related to telephony, networking, and internal systems
- Administering and configuring telephony systems and hardware
- Performing diagnostics and monitoring of broadband connectivity issues
- Documenting customer interactions, system changes, and troubleshooting steps in Dynamics 365 CRM
- Assisting in writing or validating technical documentation, processes, and products
- Explaining technical concepts to non-technical customers
- In-depth knowledge of VOIP technology and terminology
- Understanding of SIP and RTP/RTCP protocols
- Experience deploying, configuring, and supporting telephony hardware
- In-depth knowledge of TCP/IP, DHCP, DNS, and other fundamental networking principles
- Expertise in subnetting, routing, and switching
- Understanding of broadband connectivity options and broadband diagnostics and monitoring
- Excellent verbal and written communication skills
- Ability to explain technical concepts in simple terms
- Competitive salary of up to £45,000 per annum DOE
- Exciting role for personal and professional development
- 24 days holiday + bank holidays
- Refer a friend scheme
- Vodafone Advantage Discount
- Monthly Company Targeted Draw and Incentivised Lunches
- Discounted Gym Membership
- Employee Assistance Programme
- Private Health Insurance after 1 year of service
- Company pension
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Senior Telecoms Support Specialist
1 week ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeSenior Telecoms Support SpecialistWe are 4Com, a leading provider of innovative VOIP telephone systems, specialising in the development, deployment, and support of our proprietary HiHi phone system for UK small to medium businesses. We pride ourselves on delivering cutting-edge telephony solutions and acting as a one-stop shop for all business communication...
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Senior Telecoms Support Specialist
4 weeks ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeAbout the RoleWe are seeking an experienced and highly skilled Senior Telecoms Support Engineer to join our Customer Support Team at 4Com Plc, a leading provider of VOIP telephone systems. As a Senior Telecoms Support Engineer, you will be responsible for providing advanced technical support for our HiHi VOIP telephone systems, resolving complex customer...
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Senior Telecoms Support Specialist
4 weeks ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeAbout the RoleWe are seeking an experienced and highly skilled Senior Telecoms Support Engineer to join our Customer Support Team at 4Com Plc, a leading provider of VOIP telephone systems. As a Senior Telecoms Support Engineer, you will be responsible for providing advanced technical support for our HiHi VOIP telephone systems, resolving complex customer...
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Senior Telecoms Support Specialist
1 month ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeAbout the RoleWe are seeking an experienced and highly skilled Senior Telecoms Support Engineer to join our Customer Support Team at 4Com Plc, a leading provider of VOIP telephone systems. As a Senior Telecoms Support Engineer, you will be responsible for providing advanced technical support for our HiHi VOIP telephone systems, resolving complex customer...
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Senior Telecoms Support Specialist
1 month ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeAbout the RoleWe are seeking an experienced and highly skilled Senior Telecoms Support Engineer to join our Customer Support Team at 4Com Plc, a leading provider of VOIP telephone systems. As a Senior Telecoms Support Engineer, you will be responsible for providing advanced technical support for our HiHi VOIP telephone systems, resolving complex customer...
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