Customer Service Representative

3 weeks ago

Oxford, Oxfordshire, United Kingdom GAP Group Ltd Full time
About the Role

GAP Group Ltd is seeking a highly skilled Customer Service Administrator to join our team. As the first point of contact in our depots, this role plays a pivotal part in driving our business' success by building strong customer relationships, understanding their needs, and ensuring we meet them.

Key Responsibilities
  • Process all hire desk administration, including customer and supplier queries.
  • Manage a variety of small and national account orders in a fast-paced environment.
  • Ensure sufficient stock levels to meet customer demand and maximize sales opportunities.
  • Interact with sales and workshop teams to deliver bespoke lifting solutions to our customers.
  • Resolve customer complaints and supplier issues efficiently.
Requirements
  • Previous experience working within a fast-paced customer service or admin role.
  • Excellent customer service skills with a focus on increasing sales.
  • Effective communicator with strong organizational skills and attention to detail.
  • Proficient IT skills with working knowledge of MS Office, including Outlook and Excel.
  • Strong team player with the ability to work to own initiative.
About GAP Group Ltd

GAP Group Ltd is a leading provider of equipment hire solutions throughout the UK. We offer a range of benefits, including a competitive salary and bonus scheme, employer contributory pension scheme, life assurance, and more.

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