Head of Customer Operations

2 months ago


Dunstable, Central Bedfordshire, United Kingdom Harbourne Associates Full time

**Job Title: Head of Customer Service**

**About the Role:**

We are seeking a highly skilled and experienced Head of Customer Service to join our team at Harbourne Associates. As a key member of our leadership team, you will be responsible for overseeing and leading our customer care department, ensuring that every member is motivated, well-trained, and aligned with our service standards.

**Key Responsibilities:**

  • Develop and implement strategic initiatives to enhance customer satisfaction and streamline service delivery processes.
  • Analyse data to identify areas for improvement and create action plans to address any issues or gaps in service quality.
  • Collaborate closely with other departments to ensure a seamless and positive customer experience across all touchpoints.
  • Monitor and implement key performance indicators (KPIs) related to customer care, reporting on trends and making recommendations for continuous improvement.
  • Manage budgets and resources efficiently, ensuring that the customer care department operates within financial constraints while delivering top-notch service.

**Ideal Candidate:**

We are looking for a candidate with a proven track record of developing and implementing customer care strategies that enhance client satisfaction. The ideal candidate will have strong leadership and mentoring skills, with the ability to motivate and inspire the customer care team to consistently achieve high performance standards.

**What We Offer:**

  • Competitive basic salary, negotiable based on experience.
  • Bonus scheme.
  • Car allowance (paid monthly).
  • 25 days annual leave, plus bank holidays (increasing over time).
  • Pension scheme.
  • Private healthcare.
  • Life assurance.
  • Plus a number of other benefits.

**About Us:**

Harbourne Associates is a market-leading company that offers a huge amount of career potential moving forward. We are committed to delivering exceptional customer service and are looking for a talented individual to join our team and help us achieve our goals.



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