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Head of HR Operations

2 months ago

Bedford, Bedford, United Kingdom Receptional Full time
About the Role

We are seeking a highly skilled and experienced HR Manager to join our team at Receptional. As a key member of our HR department, you will play a pivotal role in shaping a positive and thriving working environment, ensuring the long-term success of our business.

The successful candidate will be responsible for leading and managing the People Team, providing support, coaching, and training to grow their skills and capabilities. You will also assist the Head of Operations in the development of the HR strategy and plan for any projects or initiatives that may arise as part of our annual planning process and the 3-year business plan.

Key Responsibilities

Leadership and Management

  • Manage the People Team in carrying out their duties to the best of their ability, providing support, coaching, and training to grow their skills and capabilities.
  • Assist the Head of Operations in the development of the HR strategy and plan for any projects or initiatives that may arise as part of our annual planning process and the 3-year business plan.
  • Undertake personal development in line with the requirements of the role, ensuring that you remain up-to-date with any legislative changes that may affect our business.
  • Continuously upskill proficiency in HR technologies and data analytics tools to analyze workforce trends, enhance decision-making, and improve HR processes.
  • Explore new tools and technologies, such as advancements in AI to optimize the People Department function.
  • Ensure regulatory compliance is kept up to date, and that all staff are trained in the relevant areas, directing the People Team to act as required.

People Strategy

  • Collaborate with senior leaders to create and maintain a high-performance culture, with strong employee engagement, aligned with our company values.
  • Implement a well-defined People strategy that aligns with organizational goals and fosters a culture of continuous growth, empowerment, and innovation, ensuring that each employee feels valued, understood, and motivated to contribute to the collective success of our company.
  • Develop data-led reporting that drives strategic insights and improvements across the wider business.

Employee Relations

  • Act as a point of contact for employee inquiries and concerns, maintaining an open-door policy.

Talent Acquisition Strategy

  • Develop and implement a talent acquisition strategy. Develop relationships with both internal and external stakeholders to ensure the timely recruitment of top talent, in coordination with the Recruitment Executive.
  • Work with the Head of Operations to identify, explore, and develop partnerships with outside organizations/agencies to enhance our talent pool, and streamline hiring efforts.
  • Work with Marketing to design and implement a comprehensive recruitment marketing strategy that leverages social media and digital platforms to enhance our employer brand and attract a diverse pool of candidates.
  • Establish and refine recruitment processes and policies to ensure they are transparent and equitable, attract a wide range of diverse candidates, and are aligned with our organizational values and legal requirements.

Onboarding & Performance Management

  • Oversee the effective implementation and delivery of both the Onboarding/Offboarding and New Starter Induction strategy and process.
  • Oversee the development and implementation of a performance management process.
  • Provide support and counsel for difficult conversations ensuring that performance or conduct concerns are addressed quickly, respectfully, and effectively.
  • Oversee the development and implementation of both the culture and reward and recognition strategies to ensure that Receptional is not only a great place to work but also one where high performance is recognized and celebrated.

HR Process & Policies

  • Regularly review policies, processes, and procedures to ensure compliance with any changes in legislation, and that they are fully embedded within the day-to-day working of our business.
  • Conduct regular pay and benefits benchmarking reviews.

Office Management & IT

  • Oversee health & safety, well-being initiatives, contract management, and general administration.

Learning & Development Strategy

  • Work with the Learning & Development Coordinator to oversee the defining and implementation of our company's learning and development strategy, championing career development, training, and a coaching culture across our business.
  • Oversee the succession planning process to identify and proactively plan to mitigate resource risk. Identify key talent, support and monitor the training and development of potential successors.