Social Media Community Manager

1 week ago


Sevenoaks, Kent, United Kingdom Software Works for You Ltd Full time
About the Role

We are seeking a highly driven and experienced Social Media Community Builder to join our team at Software Works for You Ltd. As a key member of our marketing team, you will play a pivotal role in shaping and executing strategies to elevate brand awareness, foster community engagement, and drive key marketing objectives.

Key Responsibilities
  • Strategy Development and Execution
    • Develop, execute, and optimize social media strategies aligned with business objectives.
    • Plan and manage social media content calendars.
    • Conduct market research to identify trends and opportunities for content creation and engagement.
  • Content Creation and Management
    • Create high-quality, engaging, and shareable content across various social media platforms.
    • Collaborate with a graphic designer, videographer, and copywriter.
    • Tailor copy for different social media channels.
  • Community Engagement
    • Monitor and respond to comments, messages, and mentions in a timely and professional manner.
    • Foster and grow community engagement by initiating conversations and interactions with followers.
    • Help manage and resolve customer service issues through social media channels along with the customer support team.
  • Performance Analysis and Reporting
    • Track and analyze social media performance metrics using analytics tools.
    • Prepare detailed reports on campaign performance, providing insights and recommendations for improvement.
    • Adjust strategies based on data-driven insights to maximize engagement and ROI.
  • Collaboration and Coordination
    • Work closely with product, customer success, leadership, and the rest of the marketing team to ensure cohesive messaging and branding.
    • Coordinate with influencers and brand ambassadors for partnerships and collaborations.
    • Stay updated on social media trends, tools, and best practices.
  • Advertising and Promotions
    • Develop and manage social media advertising campaigns.
    • Optimize ad performance through A/B testing and audience segmentation.
    • Monitor ad spending and budget allocation for social media campaigns.
Requirements
  • Experience: 5+ years of experience in social media management or a related field.
  • Education: Preferred Bachelor's degree in Marketing, Communications, or a related discipline.
  • Technical Skills: Proficiency in social media management tools, analytics platforms, and content creation software.
  • Communication: Excellent written and verbal communication skills.
  • Creativity: Strong creative thinking and problem-solving abilities.
  • Analytical Skills: Ability to analyze data and derive actionable insights.
  • Time Management: Strong organizational skills and the ability to manage multiple projects simultaneously.
Our Team Values
  • 1% Better Every Day
    • We aim for continuous improvement, embracing progress over perfection, driven by curiosity and passion to solve customer issues.
  • Up for a Challenge
    • We embrace new ideas, unafraid of risks, and view failures as learning opportunities.
  • Driven
    • Our team is committed to achieving goals with urgency, a strong work ethic, and focus, valuing self-motivation and responsiveness.
  • No Ego
    • Humility is essential for team success, with team goals taking precedence over individual recognition or status.
  • Own It
    • We take responsibility for outcomes, prioritizing long-term solutions and relationships over short-term gains.
  • Help Customer Succeed
    • Customer success is our priority, and we deliver exceptional products and services that solve real issues.
Role Details
  • Hybrid working: 3 days in the office, 2 days from home.
  • Office Location: 2 minutes walk from Sevenoaks train station.
  • Culture: Great Team Vibe - We Get Stuff Done.
  • Pedigree: Serial Entrepreneurial Founding Team.


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