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Client Care Specialist

2 months ago

Malmesbury, Wiltshire, United Kingdom Tandem Talent Ltd Full time

About the Role:

Tandem Talent Ltd is seeking a highly skilled Customer Care Executive to join our dynamic team. As a key player in our Customer Care team, you will be responsible for delivering exceptional service to our customers.

Key Responsibilities:

  • Provide outstanding service to customers via various channels.
  • Build rapport with customers to understand and meet their unique needs.
  • Represent the company with passion, ensuring a positive and friendly experience throughout the customer journey.
  • Drive sales through excellent customer service and product knowledge.
  • Maintain high accuracy and attention to detail.
  • Meet departmental and personal service level agreements and KPIs in line with company standards.

What We Offer:

  • A competitive base salary.
  • A comprehensive benefits package, including a company pension scheme and access to Perkbox.
  • Opportunities for career growth and development within a thriving company.

Requirements:

  • Excellent people skills and a confident, positive attitude.
  • Experience in customer service and a proven track record of success in a team environment.