PCN Operations Manager
1 week ago
About Us:
Bushloe Surgery is a leading healthcare organization dedicated to delivering high-quality patient-centered care. We are seeking an experienced PCN Operations Manager to join our team and contribute to the development of our Primary Care Network (PCN).
Job Summary:The PCN Operations Manager will play a critical role in ensuring the smooth operation of our PCN, overseeing its governance and administration. This includes developing and implementing effective operational administration and workflow processes, ensuring compliance with health and safety policies and procedures, and managing risks and developing contingency plans.
Key Responsibilities:- Operational and HR Management: Ensure effective operational administration and workflow processes to enable the smooth running of the PCN and Bushloe Surgery.
- Performance Management & Finance: Ensure that national and local commissioner deadlines are met, produce performance and quality reports, and manage the PCN's financial resources effectively.
- Governance: Develop and maintain effective processes to ensure that the PCN adheres to its governance structure, ensure compliance with statutory requirements and company law, and maintain conflict of interest registers.
- Digital, IM&T and Information Governance: Ensure the company's compliance with the GDPR, Freedom of Information, and other relevant legislation and professional information management standards.
- Quality: Work with PCN colleagues and Practice Managers to ensure adequate responses to complaints and learning events, create appropriate policies and procedures, and use data and population health management tools to drive improvements in patient access, quality, and outcomes.
- Relationship Management & Communications: Develop an effective communications strategy, ensure effective communication is maintained within the PCN and with commissioners and external stakeholders, and build relationships and facilitate cooperation between practices.
- Service Development: Maintain awareness of opportunities for PCN development, including pilot projects for the ICS, and develop business plans and applications, where appropriate, with approval of the PCN and Bushloe Surgery Boards.
- Experience: Proven experience in PCN operations management, governance, and administration.
- Skills: Strong leadership and management skills, excellent communication and interpersonal skills, and ability to work effectively in a fast-paced environment.
- Education: Relevant qualifications in healthcare management or a related field.
Bushloe Surgery offers a competitive salary and benefits package, opportunities for professional development, and a dynamic and supportive work environment.
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