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Customer Support Operations Supervisor
2 months ago
Are you an enthusiastic, results-oriented professional with a commitment to sustainability and environmental progress? If so, we have an exciting opportunity for you to play a vital role in our client's mission to transform waste management.
Our client is a leader in the waste management sector, dedicated to changing perceptions about waste.
They are at the cutting edge of innovation, driving sustainable practices that convert waste into valuable resources for a cleaner, greener planet.
Their dedication to excellence, environmental responsibility, and advanced technology distinguishes them as pioneers in the industry.The mission of our client is straightforward yet impactful: to redefine waste management.
They believe that waste should be viewed not as a challenge but as a precious resource waiting to be harnessed.
They are committed to delivering innovative solutions that minimize waste, reduce environmental impact, and provide economic advantages to their clients.
As a Customer Support Operations Supervisor, you will have the chance to represent our client - an organization that values your skills, recognizes your commitment, and empowers you to share their unique solutions with a broader audience.
Impact:
Join a company that is making a significant impact by converting waste into valuable resources.
- Innovation: Be at the forefront of advanced technologies and solutions within the waste management industry.
- Career Advancement: Take advantage of professional development and training opportunities, with the potential for growth in a rapidly evolving sector.
- Competitive Salary: Enjoy a competitive salary range of £25000 to £26500 annually, along with monthly performance-based bonuses and an annual profit-sharing scheme.
- Work-Life Balance: Experience a flexible work environment that prioritizes your well-being.
Customer Support Operations Supervisor Responsibilities:
- Addressing customer inquiries, concerns, and complaints through various communication channels.
- Providing comprehensive information about products or services, including pricing, availability, and features.
- Processing customer sales orders and supplier purchase orders in our internal system, ensuring data accuracy.
- Maintaining up-to-date customer information and interaction records in the company's database.
- Collecting and documenting customer feedback to identify improvement areas and recommend enhancements.
- Identifying opportunities to upsell or cross-sell products or services based on customer needs and preferences.
- Following up with customers to ensure satisfactory resolution of issues and gather feedback on their experience.
A genuine passion for sustainability, environmental conservation, and waste management is essential.
- Proven experience in B2B customer support, with a history of meeting and exceeding expectations.
- A creative problem solver who can adapt to changing client needs.
- A collaborative team player, ready to work closely with waste management experts and sales teams to achieve common goals.
- Tech Savvy: Proficient in using sales and CRM tools to track progress and manage customer interactions.
Adecco is a disability-confident employer.
We are committed to an inclusive and accessible recruitment process to support candidates from all backgrounds and abilities.
Adecco is dedicated to creating a supportive environment for you to explore the next steps in your career.If you require reasonable adjustments at any stage, please inform us, and we will be happy to assist you.
Adecco acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.Our Candidate Privacy Information Statement, detailing how we will use your information, is available on our website.
