Customer Service Supervisor

2 weeks ago

Durham, Durham, United Kingdom Tesco Full time
About the Role

We are seeking a highly motivated and experienced Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service and that our team members are supported and empowered to deliver their best.

Key Responsibilities
  • Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
  • Support your colleagues, ensuring they deliver daily priorities and take regular breaks
  • Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean, tidy, and well-presented store
  • Support managers to coordinate seasonal, community, and charity events
  • Contribute to a great team atmosphere, that's inclusive of everyone
  • Provide great customer service, by listening to our customers and putting them first in everything you do
  • Keep the team well-informed and up to speed on any communications, changes, or updates
  • Stay knowledgeable about store performance, and look for ways to improve and simplify operations
  • Coordinate store improvements, and remove any obstacles that might be getting in the way of great service
  • Follow health and safety routines and procedures, and ensure colleagues do the same
  • Recognise and celebrate colleagues within the team who are providing great service
What We Offer
  • A competitive rate of pay, starting from £14.28 an hour, with opportunities for increases based on location and skills
  • A minimum of 16 guaranteed hours per week, with opportunities for flexible working arrangements
  • Ongoing learning and development opportunities, including award-winning training
  • A range of benefits, including holiday pay, pension scheme, and access to wellbeing services
  • The opportunity to work in a fast-paced and dynamic retail environment, with a focus on customer service and team collaboration
About Us

Tesco is a leading retailer with a commitment to serving our customers, communities, and planet. We are proud to be a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. We welcome applications from candidates of all backgrounds and experiences.

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