Vehicle Service Coordinator

7 days ago


Frome, Somerset, United Kingdom Thrive group Careers Full time

Job Summary:

Thrive Group Careers is seeking a skilled Service Advisor to join our team at our company based in Frome. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities:

  • Customer Interaction: Greet customers, understand their vehicle issues, and provide detailed reports to facilitate informed decision-making.
  • Vehicle Inspections: Conduct thorough vehicle inspections to identify potential problems and recommend necessary repairs or services.
  • Estimates and Scheduling: Provide accurate estimates for repairs and services, schedule appointments, and manage the service department's calendar to ensure timely completion of tasks.
  • Team Collaboration: Coordinate with technicians to ensure seamless communication and efficient workflow.

Requirements:

  • Experience: Previous experience as a service advisor or in a similar customer service role is preferred.
  • Skills: Strong communication and interpersonal skills, knowledge of automotive systems and repairs, ability to multitask and prioritize tasks in a fast-paced environment, and proficient computer skills for data entry and record keeping.

What We Offer:

  • Competitive Salary: £32,000 per annum
  • Generous Holiday Allowance: Enjoy a comprehensive holiday package
  • Health and Wellbeing Support: Access to a dedicated health and wellbeing support service
  • Team Member Discounts and Incentives: Enjoy exclusive discounts and incentives as a member of our team
  • Free Onsite Parking: Convenient parking facilities for our team members


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